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OUR SUPPORT
 
 
 
 

Our technology is recognized as the Platinum Standard for charge based analysis and we are committed to maximize its performance in your lab. Our support starts before you purchase our system and continues through the installation and beyond.

Some clients want to confirm the application of our technology for their molecules. No problem - just send us your samples and we will run them (without cost) and provide you with a full report!

Need application support after your system is installed? Contact us and ask about our Visiting Expert Program.

Need your system installed with IQ/OQ service, thorough training and a comprehensive Service Plan? We have skilled service engineers to install and keep your system working at factory specifications. Plus we offer a variety of Service Plans to meet your needs.

Troubleshooting requirements? Please see Our Support Troubleshooting.